Frequently Asked Questions

Please read our FAQ before sending us a message.

What is the shipping fee?
All of our products come with free shipping. You may also choose the $5 Express Shipping option if you are a customer from the USA.
How long does shipping usually take?
Shipping generally takes about 2-5 weeks for most products. North America is usually a bit quicker, whereas Russia and Brazil take slightly longer. If you need to track your order please contact us and we would be happy to send you the tracking information. If you selected the Express Shipping option, it should take about 10-15 days.
Can I track my order?
The best way to check on your orders progress is to email us at mysticvalefandom@gmail.com with your order number and we can reply with a tracking update.
What methods of payment do you accept?
We accept Paypal, and Visa and Mastercard through Paypal. All of our prices are in USD.
Refunds
If you are unsatisfied with your product, or your product has taken longer than 8 weeks to arrive, please contact us with your order number and complaint at mysticvalefandom@gmail.com and we would be happy to refund your money.

Send us an email

Please contact us at mysticvalefandom@gmail.com if you have any inquries